Effective November 4, 2026
Cancellation and Refunds
Full refund if you cancel within 24 hours of registering, or if the class starts more than 14 days after you register (unless one of the exceptions below applies). Otherwise refunds depend on how far out you cancel:
| When You Cancel | Refund |
|---|---|
| More than 7 days before the start date | 75% |
| 4 to 7 days before | 50% |
| 1 to 3 days before | 25% |
| Less than 24 hours before, or after class starts | No refund |
Textbooks, shipping and online course codes are not refundable once a code has been accessed or a book has shipped.
Payment
Tuition is due at registration unless you're on an approved payment plan, PayPal financing, or a department purchase order or grant voucher. Payment plans carry a small fee depending on the option chosen. Certificates and course completion are issued only after payment in full.
Attendance and Completion
Students must attend all required sessions, complete assignments by their deadlines and meet each course's passing standard. Online courses have published exam windows in the syllabus.
Academic Integrity and Conduct
Cheating, sharing exam content or unprofessional conduct may result in removal from the course without refund and loss of eligibility for the pass guarantee.
Grievances
Concerns can be submitted in writing to grievance@cordialems.com. See concerns and grievances.
Text Messaging Terms
Program: Cordial Fire/EMS Education student and customer messages, sent from 210-761-6766. When you opt in, for example by checking the text message box on a form on this website or by texting us first, you agree to receive text messages about your inquiry, registration, class reminders, schedule changes and course requirements.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to cancel. You will receive one message confirming you have been unsubscribed.
- Reply HELP for help, or call 1-888-236-7911 or email info@cordialems.com.
- Consent to receive text messages is not required to purchase any course or service.
- Carriers are not liable for delayed or undelivered messages.
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our privacy policy.
Website
Course listings and dates may change. Registration is completed on our Enrollware site, whose terms also apply.