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Consulting

Emergency plans, EMS protocols, chart and case reviews, and the setup work behind fire and EMS training programs, from people who run them every day.

What We Can Help With

Every project is scoped to your organization, so we quote after a short conversation. Most work can be done on site anywhere in Texas or remotely.

Pools, waterparks, camps, HOAs, hotels and city aquatics

Aquatic Emergency Action Plans

A written aquatic emergency action plan built around your facility, your staffing and your local EMS response. We assess the site, then write the plan and train your team on it.

  • Facility walk-through: zones of coverage, rescue equipment, AED and first aid placement, signage and communication
  • Lifeguard staffing, rotation and scanning plans; in-service training schedules
  • Lifeguard audits and drills with written feedback
  • Chemical and pool-operations emergencies, weather, missing person and spinal injury procedures
  • Lifeguarding, Water Safety Instructor and CPR training for your staff

Our staff includes American Red Cross Lifeguard Instructor Trainers (LGIT) and Water Safety Instructor Trainers (WSIT), plus Certified Pool & Spa Operators (CPO) and Certified Pool & Spa Inspectors through the Pool & Hot Tub Alliance (PHTA).

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Offices, schools, churches, clinics, industrial sites and events

Emergency Plans for Businesses

Practical emergency plans your people will actually follow, written to meet OSHA emergency action plan requirements and matched to your building and staffing.

  • Emergency action plans (OSHA 29 CFR 1910.38) and fire prevention plans (1910.39)
  • Evacuation and shelter-in-place routes, assembly areas, and accountability
  • Severe weather, medical emergency, fire, hazmat and active threat procedures
  • AED program setup, first aid kit and bleeding control kit recommendations
  • Tabletop exercises, drills, and CPR, first aid and AVIRT training for staff
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EMS agencies, fire departments, industrial and event medical teams

EMS Protocols

Clear, current treatment protocols and standing orders drafted for your medical director's review and signature, aligned with current national guidelines and Texas rules.

  • New protocol sets or a full review and update of existing protocols
  • Formatting for field use: flowcharts, drug references and pocket guides
  • Scope-of-practice alignment by certification level (ECA/EMR through paramedic)
  • Rollout education and competency checks for your crews

Protocols are prepared for review and approval by your agency's medical director; we do not replace medical direction.

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EMS agencies, ESDs and fire departments

Chart Reviews and QA/QI

An outside set of eyes on your patient care reports, with findings your training officer can act on.

  • Random or targeted PCR audits (cardiac arrest, airway, stroke, refusals and more)
  • Documentation completeness and protocol compliance scoring
  • Trend reports for leadership and your medical director
  • Targeted CE and remediation plans built from the findings
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EMS agencies, ESDs, fire departments and medical directors

Third-Party Reviews of Difficult EMS Calls

When a call goes badly, an outside review gives you an objective, documented look at what happened and why. We review the incident confidentially and give your leadership and medical director clear findings and next steps.

  • Review of PCRs, CAD times, monitor data, radio traffic and crew statements
  • Timeline reconstruction from dispatch to transfer of care
  • Comparison against your protocols and current national standards
  • Written findings with system, training and documentation recommendations
  • Optional debrief with crews and targeted remediation training

Reviews support your QA/peer review and medical direction processes. We are not attorneys and do not provide legal opinions.

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Departments, colleges, hospitals and new training companies

Fire and EMS Education Program Setup

We have built and run state-approved fire and EMS education programs, and we can help you start yours, whether for continuing education or initial certification.

  • Texas DSHS EMS education program and CE provider applications
  • TCFP training facility (FIDO) setup and course approvals
  • Curriculum, syllabi, skills sheets, exams, and student handbooks
  • Policies: attendance, grievance, records retention, and student communication
  • Clinical affiliations and AHA, NAEMT and Red Cross training site alignment
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Agencies and training programs moving training online

Learning Management System Setup

We help you choose, set up and fill a learning management system so your courses, CE tracking and records live in one place.

  • We recommend and prefer Ninth Brain for fire, EMS and healthcare organizations: training, CE tracking and credential management together
  • Course builds, quizzes and exams, certificates, and enrollment setup
  • CE and certification tracking with expiration reminders
  • Admin and instructor training so your team can run it

We are not affiliated with Ninth Brain; we recommend it based on our own experience. We also build in Moodle.

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EMS agencies and fire departments

Operative IQ Setup

Get inventory, assets and fleet under control. We configure Operative IQ around how your crews actually restock and check trucks.

  • Inventory catalog, par levels, locations and restock workflows
  • Daily truck and equipment checklists
  • Asset, maintenance and fleet tracking setup
  • Reports, alerts and crew training

We are not affiliated with Operative IQ; we set it up for clients who use or choose it.

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How It Works

  1. Tell us what you needFill out the form below or book a call. It takes about three minutes.
  2. Discovery callWe learn about your organization, your timeline and what "done" looks like.
  3. Written quoteA clear scope, deliverables, timeline and price. No surprise fees.
  4. We do the work and train your peoplePlans, documents or systems delivered, followed by training so it sticks.

Why Cordial

  • Working firefighters, paramedics and flight medics who use these plans and systems in the field
  • Experience building a state-approved fire and EMS education program from the ground up
  • Red Cross LGIT and WSIT, plus PHTA CPO and Certified Pool & Spa Inspector credentials on staff
  • Training available for every plan we write: CPR, first aid, lifeguarding, AVIRT and more

Request a Quote or Consult

Tell us a little about your organization and we'll get back to you within two business days.

What do you need help with?

Rather Talk First?

Book a 15-minute call on Zoom, Teams or phone.

Schedule a Consult

Or call 1-888-236-7911, text 210-761-6766, or email info@cordialems.com.

Need Training Too?

Pair any plan with on-site CPR, first aid, lifeguarding, AVIRT or EMS courses. See group training.